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  • Save 15% on your first Booking
  • Save 15% on your first Booking
  • Save 15% on your first Booking
  • Save 15% on your first Booking
  • Save 15% on your first Booking
  • Save 15% on your first Booking

Refund Policy

Cancellation & Refund Policy – Trips and Tours

  • Booking any trip or tour through our website confirms your acceptance of the terms and conditions outlined on this page.

  • All our trips and tours are considered service-based bookings and are subject to the cancellation and refund policy stated below.


Reservation & Payment Policy

  • To confirm and secure your booking, a 20% advance payment of the total trip price is required at the time of reservation.

  • The remaining 80% balance is paid directly onsite on the day of travel, before the trip begins.

  • Bookings are not considered confirmed until the 20% advance payment has been successfully received.


Cancellation Policy

  • Cancellations made at least 24 hours before the travel date are eligible for a full refund of the 20% advance payment.

  • Cancellations made within 24 hours of the travel date are subject to forfeiture of the 20% advance payment.

  • In case of a no-show on the day of travel, the advance payment is non-refundable.


Changes & Rescheduling

  • Changes to booking dates are allowed up to 24 hours before the travel date, subject to availability.

  • Requests for changes made within 24 hours of travel may not be accepted or may be subject to additional fees.


Service Issues

  • If the tour or trip provided is completely different from what was described on our website, the customer is entitled to an appropriate resolution, which may include a refund of the amount paid.

  • If any issue arises during the trip, customers must notify us immediately so we can resolve the matter in a timely manner.


Company Rights

  • We are not responsible for personal expectations or preferences not clearly stated in the trip description on our website.

  • We reserve the right to modify or cancel a trip due to weather conditions, safety concerns, government regulations, or unforeseen circumstances. In such cases, customers will be offered an alternative date or a refund of the advance payment.


Contact for Cancellations or Assistance

  • To request a cancellation, modification, or for any inquiries, please contact us through our Contact Us page or via our official phone numbers provided on the websit: +212699363654