Cancellation & Refund Policy – Trips and Tours
Booking any trip or tour through our website confirms your acceptance of the terms and conditions outlined on this page.
All our trips and tours are considered service-based bookings and are subject to the cancellation and refund policy stated below.
Reservation & Payment Policy
To confirm and secure your booking, a 20% advance payment of the total trip price is required at the time of reservation.
The remaining 80% balance is paid directly onsite on the day of travel, before the trip begins.
Bookings are not considered confirmed until the 20% advance payment has been successfully received.
Cancellation Policy
Cancellations made at least 24 hours before the travel date are eligible for a full refund of the 20% advance payment.
Cancellations made within 24 hours of the travel date are subject to forfeiture of the 20% advance payment.
In case of a no-show on the day of travel, the advance payment is non-refundable.
Changes & Rescheduling
Changes to booking dates are allowed up to 24 hours before the travel date, subject to availability.
Requests for changes made within 24 hours of travel may not be accepted or may be subject to additional fees.
Service Issues
If the tour or trip provided is completely different from what was described on our website, the customer is entitled to an appropriate resolution, which may include a refund of the amount paid.
If any issue arises during the trip, customers must notify us immediately so we can resolve the matter in a timely manner.
Company Rights
We are not responsible for personal expectations or preferences not clearly stated in the trip description on our website.
We reserve the right to modify or cancel a trip due to weather conditions, safety concerns, government regulations, or unforeseen circumstances. In such cases, customers will be offered an alternative date or a refund of the advance payment.
Contact for Cancellations or Assistance
To request a cancellation, modification, or for any inquiries, please contact us through our Contact Us page or via our official phone numbers provided on the websit: +212699363654